Last Updated: March 30, 2026
💡 Important Note: Disy is currently a completely free platform. Since no payments are required to use our core services, refund scenarios are limited. This policy primarily applies to any optional paid services, premium add-ons, or transaction fees that may be introduced in the future.
1. Free Service Policy
Disy's core PG management platform is provided free of charge. This includes all features such as tenant management, billing automation, expense tracking, and multi-property management. As a free service, there are no subscription charges or fees to refund.
2. Cancellation of Account
User-Initiated Cancellation
- You may cancel your Disy account at any time without any charges or penalties.
- To cancel, contact our support team at hi@disy.in or use the account settings option.
- Upon cancellation, your data will be retained for 90 days to allow you to export or retrieve it.
- After the 90-day retention period, all your data will be permanently deleted from our servers.
Disy-Initiated Cancellation
We may suspend or terminate your account if:
- You violate our Terms and Conditions
- Your account is used for illegal or fraudulent activities
- You abuse the platform or cause harm to other users
In such cases, we will notify you via email and provide an opportunity to export your data within 30 days.
3. Refund Policy for Paid Services
In the event that Disy introduces any paid services or premium features in the future, the following refund policy will apply:
Eligible for Refund
- Within 7 days of purchase: Full refund if you are not satisfied with the paid service
- Service unavailability: Pro-rated refund if the paid service is unavailable for an extended period due to our fault
- Duplicate charges: Full refund for any accidental duplicate payments
- Unauthorized transactions: Full refund upon verification of unauthorized charges
Not Eligible for Refund
- Change of mind after the 7-day refund window
- Failure to use the paid service during the subscription period
- Account termination due to Terms violation
- Services already consumed or delivered
4. Transaction Fee Refunds
For any transaction fees related to payment processing (if applicable):
- Transaction fees are processed by third-party payment providers
- Refund of transaction fees will depend on the payment provider's policies
- We will assist in facilitating refund requests with payment providers
- Processing time for refunds is typically 5-10 business days
5. How to Request a Refund
To request a refund, please:
- Email us at hi@disy.in with the subject line "Refund Request"
- Include your account email, transaction ID, and reason for the refund
- Our team will review your request within 2-3 business days
- Approved refunds will be processed within 5-10 business days
6. Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. If a paid service is discontinued:
- Existing subscribers will receive a pro-rated refund for the remaining period
- We will provide at least 30 days advance notice
- We will assist in migrating your data to alternative solutions if needed
7. Disputes
If you disagree with a refund decision, you may:
- Contact our support team for a review of the decision
- Escalate the matter to our management team via hi@disy.in
- Pursue resolution through applicable consumer protection channels
8. Contact Us
For any questions regarding this Refund and Cancellation Policy:
- Email: hi@disy.in
- Phone: +91 95157 92944
- Address: 17 - 45 A1, Park Road, Medam Street, Nandyal, Andhra Pradesh. 518501